By Juanice Gray, email@example.com We all appreciate the services performed by first responders, the deputies, officers, firefighters and EMTs who show up when we need them most, however one group is sometimes overlooked.
They are the ones you go to first, telecommunications, or 9-1-1 operators. Their voices are a lifeline that calms in what are often times of despair or panic, they dispatch responders and stay on the line until help arrives. They are literally a lifeline and a sound of reason during an emergency. These faceless heroes field numerous calls daily and at any time hold the lives of 15-20 first responders in their hands.
See the full story in the weekend, April 20 print edition or by clicking the E-Edition tab above.