City addresses water bill reduction requests

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Source: City of Natchitoches

The extreme weather conditions in February 2021 caused a significant hardship on the residents of the City of Natchitoches and the State of Louisiana.  After recognizing the catastrophe and natural disaster caused by this unprecedented winter weather storm, Gov. John Bel Edwards declared a State of Emergency Feb. 11. In accordance with his declaration, the City immediately started to assess a way to provide relief to its utility customers.

CS&M Storage

Understandably, the City received an abnormal number of calls from its citizens regarding high usage charges on their water and sewer bills respectively due to water leaks on the consumer end.  As a consequence of this natural disaster, the City initially established a payment plan to assist the residents with the excessive bills.

In a continuing effort to further assist the utility customers, the City will undertake additional efforts to adjust their water bills accordingly.

Starting Wednesday, April 7, customers are eligible for a water bill reduction if water usage was above 25 percent on the bill for the month of February 2021. The utility billing department will compare the customer’s previous usage over the last three months and confirm any excess water usage in the amount of the current bill.

To confirm eligibility, contact the Utility Service Center at 318-357-3830.