Natchitoches Regional Medical Center once again has been honored with the prestigious Quality Texas Foundation (QTF) Governor’s Award. The QTF recognizes the best organizations regarding best business practices following the National Malcolm Baldrige Criteria for Performance Excellence. QTF gives the Governor’s Award for the best organizations in Texas, Puerto Rico, Missouri, Kansas, Louisiana and a part of Oklahoma annually. This year QTF recognized Natchitoches Regional Medical Center (NRMC) as one of the two top award recipients, and the only healthcare organization to earn this distinction.
NRMC was chosen for being a role model organization that demonstrates a strong dedication to quality, continuous improvement and high performance. Specifically, QTF noted that NRMC was recognized for the highest level of quality and for exceptional performance in all areas of organizational management: leadership, strategic planning, customer focus, measurement, analysis and knowledge management, workforce focus, operations focus and results.

This article published in the March 10, 2022, print edition

“We are honored the Quality Texas Foundation is recognizing us for a second time after having received the Governor’s Award in 2018. Yet, receiving the highest honor is not about the award per se or winning. Rather this award serves as an affirmation that our organization is heading in the right direction,” noted Kirk Soileau, Chief Executive Officer of NRMC. “While we still have much work to do, we are firmly committed to our goals. We understand that the journey to zero patient harm and our aspiration to be a sustainable TOP 100 Hospital nationally is a marathon and not a sprint.”
“What is most humbling about receiving the TQF Governor’s Award this year is the fact that NRMC stayed the course over the past 26 months,” Soileau noted. “We have an amazing team who has continued to expand services year-over-year despite the global pandemic affecting both our community and state. If there is a positive aspect of the pandemic for NRMC, it is the fact that we have taken our community engagement and alignment to the highest level in our history. NRMC was the calm in the storm that the community could rely on. Thus, our role is even bigger as we strive to further improve the health and wellness of our region.”
The NRMC team will be celebrated at QTF’s next scheduled conference in June 2022.