Members of the 911 Commission reiterated at their August meeting the need for all entities involved in emergency response to work cohesively.
District Director Kim Tolliver said their data is not “efficiently transferring” and voiced the need for constant maintenance and upgrades of their systems. In some instances, “The city is not communicating with the parish and vice versa.”
Tolliver took the last 10 addresses where calls were dispatched through the police department and sheriff’s department were generated. “They’re showing, but the pinpoint is off,” Tolliver said. “Everybody’s systems should be working together and we should be able to see each others (input).” She said some fixes could be as easy as adding or removing layers to the maps.
Tolliver also clarified some language in the recently passed HB 392 that designated 911 dispatchers as first responders. She said the first responder acknowledgement is only for district employees, but she, personally, felt all dispatchers and 911 personnel should have that distinction.
New road signs were issued to Casson, Antley, Bumgardner, Morgan Quick, Hill and Robert Lacaze Roads.
Sheriff’s Office dispatchers fielded 1,649 inbound 911 calls and 2,917 inbound administrative calls. The average call duration was 75.3 seconds. NPSO answered 97.03% of their calls within 10 seconds.
In July, of the total 1,749 calls taken, there were 100 abandoned. Of those, 61 came from identifiable phone numbers that could be called back and dispatchers made contact with 60 of those callers.
Police Dept. dispatchers fielded 319 inbound 911 calls and 3,195 inbound administrative calls. The average call duration was 73.3 seconds. NPD answered 96.88% of their calls within 10 seconds.
In July, of the total 321 calls taken, there were two NPD calls abandoned and two called back.
Tolliver provided commissioners with reports on the busiest times for incoming calls. The busiest times were 5 p.m. July 31 with 24 call sand 1 p.m. July 15 with 19 calls. Busiest time for NPD was noon on July 29, 1 p.m. July 9 and 7 p.m. July 14, all with four calls.
Tolliver said most of the abandoned calls came in those busiest hours. She commended the dispatchers for achieving high call back rates.
Wireline revenue continues to decline. The 911 Communications District receives funding through wireline and wireless revenue. In July, wireless carriers contributed $61,442 in revenue while wireline services only contributed $1,221. The wireline losses are attributable to the trend of disconnected home phones and using cellular phones as primary methods of communication.
In an effort to keep the district running smoothly during disasters and other situations, the district is compiling a “to-do” manual that will outline the duties of district employees. The manual will be a guide to director’s and addressing agent’s duties so a “substitute” could step in and ensure the duties were fulfilled should they be unavailable.
Their next meeting will be Sept. 20 at 2 p.m.